CAPITEC IS HIRING A CLIENT CARE AGENT

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

 

 

Purpose Statement:

To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

 

 

Experience

Minimum:

• 1 – 2 years inbound contact centre
• Customer service experience

 

 

Qualifications (Minimum):

Grade 12 National Certificate / Vocational

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocol

 

 

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

 

 

• Conditions of Employment
• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys
• Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

CLICK HERE TO APPLY