CAPITEC IS HIRING A HELPDESK AGENT

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below

 

 

Purpose Statement:

To provide effective service to branches by responding to and answering operational queries.

Experience

Minimum:

1 – 2 years contact centre

Ideal:

Experience in a banking environment

 

 

Qualifications (Minimum):

Grade 12 National Certificate / Vocational

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocols
• Basic IT knowledge

 

 

Ideal:

Capitec Bank systems

Skills:

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

 

 

Conditions of Employment:

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys
• Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

CLICK HERE TO APPLY