FlySafair is hiring Customer Service Agents

Customer Service Agents – FlySafair

 

Department: Passenger Services

Business Unit:

Industry: Aviation

Job Type: Permanent

Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our King Sharka International Base. The successful applicant will report to the Duty Station Supervisor.

Job Description

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Assist customers when there are flight disruptions and/or cancellations;

Handle and safeguard of confidential information address any complaints in a professional and timeous manner;

Escalate any problematic issues to the Supervisor on duty;

Provide professional Customer service at all times.

Job Requirements

Grade 12 or equivalent (Essential);

Airport and ticket sales experience (Essential);

Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

Excellent understanding of delivering great customer service;

Excellent written and verbal command of the English language including proper phone etiquette;

Conflict resolution skills.

Personal Attributes:

Excellent written and verbal command of the English language including proper phone etiquette;

Punctual; 

High degree of patience and assertiveness; 

Trustworthy, professional and reliable, including dealing with confidential information;

Immaculate time keeping;

The ability to work well under pressure;

Practice good time management; 

Customer focused and service orientated; 

Conflict resolution skills. 

Application guideline:

Email applications will not be accepted;

Preference will be given to members of under-represented designated groups;

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;

To appoint the selected candidates based on its operational requirements.

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Closing Date: 05 February 2026