Postbank is hiring Customer Services Clerk Vacancies (X100 Positions Available)
Postbank South Africa
Postbank invites interested and suitably qualified candidates to apply for the position of Customer Services Clerk (CSC) on a fixed-term contract. The Customer Services Clerk serves as an in-store banking representative within partnered retailers, providing frontline assisted support to customers who require help initiating or completing banking transactions. This role bridges the gap between traditional in-branch banking and digital or self-service channels, including ATM solutions, the Postbank Mobile App, and USSD, while ensuring full compliance with governance, KYC/AML, and operational standards.
The successful candidate will deliver professional, efficient, and customer-focused service, assist with deposits, withdrawals, balance enquiries, and book updates, and educate customers on the use of digital banking platforms. The position requires high levels of integrity, attention to detail, and the ability to work under pressure while maintaining service quality and data confidentiality. Candidates may be required to rotate between sites within a 30km radius in line with operational requirements.
JOB TITLE: Customer Services Clerk (CSC)
REPORTS TO: Team Leader
BUSINESS UNIT: Postbank Operations
POSITION STATUS: Fixed-Term Contract
PURPOSE OF THE JOB
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch services and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
The role ensures that all assisted transactions comply with Postbank’s governance, KYC/AML, and operational standards while maintaining a consistent and professional customer experience across distributed banking channels.
The CSC may be required to move between sites within a 30km radius, should operational needs require it.
JOB RESPONSIBILITIES
Customer Interaction & Support
Welcome customers and identify their service needs (deposits, withdrawals, redemptions, balance enquiries, book updates).
Authenticate customers using a valid ID and/or registered MSISDN.
Verify account status, including CIF profile, KYC, and AML compliance.
Educate customers on Postbank’s digital channels and how to use them.
Provide professional, empathetic, and efficient service at all times.
Transaction Facilitation
Initiate assisted transactions using the CSC terminal or tablet.
Generate secure barcodes or OTP slips for cash transactions (deposits, withdrawals, book updates).
Print and issue barcode slips to customers for completion at the Retailer Teller.
Confirm transaction completion via the Operations Console.
Handle exceptions such as expired OTPs, invalid accounts, or failed validations.
Operational Controls & Governance
Ensure all vouchers and tokens follow defined lifecycle stages (Created → Used → Expired → Cancelled).
Submit daily reconciliation reports to Postbank Operations.
Log all exceptions and escalations for Call Centre or Back Office resolution.
Adhere to security, data privacy, and anti-fraud protocols.
Comply with voucher expiry policies (maximum 60 minutes) and reporting requirements.
Customer Education & Migration
Promote the use of Postbank self-service channels (ATM, Mobile App, USSD).
Demonstrate in-app and USSD processes where possible.
Assist customers with first-time digital activations, including device linking and PIN resets.
Service & Quality
Maintain service standards in line with Postbank Service Level Agreements (SLAs).
Participate in continuous service improvement initiatives with Regional Supervisors.
Ensure strict confidentiality of all customer information.
MINIMUM QUALIFICATIONS & EXPERIENCE
Matric (Grade 12) – Essential
NQF Level 5 or higher in Banking, Financial Services, or Customer Management – Preferred
Minimum 2 years customer-facing or teller experience (Banking, Retail, or Financial Services)
Experience as a Customer Service Consultant or Cashier will be an added advantage
Familiarity with Postbank or similar financial platforms is advantageous
Proficiency in MS Word, Excel, PowerPoint, and Outlook
SKILLS & ATTRIBUTES
Strong listening and communication skills
Ability to communicate in the most commonly used local language of the area
Customer-focused with high integrity and honesty
Time management and stress management skills
Basic financial and digital literacy (Mobile App, USSD, ATM processes)
Familiarity with switch/core banking concepts
Experience using customer service tablets, barcode printers, or POS systems
High attention to detail, accuracy, and mental alertness
Ability to work independently and as part of a team
Flexible and able to work under pressure
Clean criminal record
LOCATIONS BY PROVINCE
North West
Dr Ruth Segomotsi Mompati: Ganyesa (x2), Vryburg (x2), Christiana (x2)
Ngaka Modiri Molema: Lehurutshe (x2), Delareyville (x2)
Gauteng
Ekurhuleni: Thokoza (x2)
Sedibeng: Sharpville (x2), Ratanda (x2)
West Rand: Khutsong (x2)
Free State
Fezile Dabi: Parys (x2)
Thabo Mofutsanyana: Harrismith (x2)
Eastern Cape
Sarah Baartman: Grahamstown (x2), Graaff-Reinet (x2)
Chris Hani: Ngcobo (x2), Cofimvaba (x2)
OR Tambo: Mthatha (x2)
Northern Cape
Namakwa: Calvinia (x2), Springbok (x2)
Pixley ka Seme: Colesberg (x2)
Mpumalanga
Ehlanzeni: Kabokweni (x2), Daantjie (x2)
Limpopo
Capricorn: Zebediela (x2)
Mopani: Elim (x2)
Sekhukhune: Moratiwa Crossing (x2)
KwaZulu-Natal
Amajuba: Madadeni (x2)
eThekwini: Jan Smuts Highway (x2)
iLembe: Mapumulo (x2)
King Cetshwayo: Esikhawini (x2)
Umgungundlovu (x2)
Umkhanyakude: Hlabisa (x2)
Umzinyathi: Tugela Ferry (x2)
uThukela: Colenso (x2), Bergville (x2)
HOW TO APPLY
STEP 1
Email the following documents (all newly certified, not older than 3 months):
CV
Certified copy of ID
Certified copy of Matric certificate
Certified copies of post-matric qualifications
Proof of residential address
Certified driver’s license (where required)
Interested and suitably qualified candidates must submit a comprehensive application consisting of a detailed CV, a certified copy of a South African ID, a certified copy of the Matric certificate, certified copies of any post-matric qualifications, and proof of residential address. All documents must be newly certified and not older than three months. Applications must be emailed to the relevant provincial recruitment email address as indicated in the advert, clearly stating the position applied for and preferred location in the subject line.
Shortlisted candidates will receive a consent form which must be completed, signed, and returned within 48 hours of receipt. Only applications that include all the required documents and are submitted before the closing date will be considered. If no response is received within three months after the closing date, the application should be regarded as unsuccessful.
Send to the relevant provincial email address:
North West: RecruitmentNW@PostBank.co.za
Gauteng: RecruitmentGP@PostBank.co.za
Free State: RecruitmentFS@PostBank.co.za
Eastern Cape: RecruitmentEC@PostBank.co.za
Northern Cape: RecruitmentNC@PostBank.co.za
Mpumalanga: RecruitmentMP@PostBank.co.za
Limpopo: RecruitmentLP@PostBank.co.za
KwaZulu-Natal: RecruitmentKZN@PostBank.co.za
STEP 2
You will receive a consent form via email, which must be completed and returned within 48 hours.
CLOSING DATE: 16 January 2026
DISCLAIMER
The South African Postbank SOC Limited is committed to employment equity and diversity. Preference will be given to candidates from designated groups. If you do not receive feedback within 3 months, please consider your application unsuccessful. Postbank reserves the right not to fill or to re-advertise these positions. In terms of POPIA, by applying you consent to the lawful processing and retention of your personal information in accordance with applicable legislation.
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