Introduction:
The Clicks Group is looking to recruit an Administrative Assistant to work within our Clicks Direct Medicines division. The role will be based at our Regional Office in Lea Glen, Roodepoort and will report into the Service Centre Supervisor.
Job Purpose:
To plan, direct and co-ordinate the administrative activities and resolve queries for the Clicks Direct Medicines professional call centre on a daily basis
Job Objectives:
- To collate, route and store all correspondence received and ensure distribution to relevant department/person.
- To ensure that queries raised from within CDM and Clicks pharmacies are resolved timeously with the appropriate feedback
- To monitor and distribute reports to Supervisors on a daily basis
- To monitor relevant dashboards to ensure that SLA’s are met and patients deliveries are on time
- To liaise with couriers for delivery follow up
- To manage the to-follow process
Minimum requirements
Education:
- National Senior Certificate (Matric/Grade 12)
Experience:
- One year within secretarial /admin position
- Business Process experience
Skills:
Essential:
- Organisational skills
- Administrative skills
Desirable:
- Customer service (internal)
- Communication skills
- Problem solving skills
Competencies:
- Analysing
- Deciding and Initiating Action
- Adhering to Principles and Values
- Persuading and Influencing
- Working with People
Closing date: 4 December 2024