Duties and Responsibilities
- Interpret at both Conciliation and Arbitration proceedings if and when required
- Screen Calls and route calls accurately
- Take accurate messages and forward them timeously
- Answer queries regarding cases
- Welcome visitors and redirect them to the appropriate person
- Ensuring neat administration of the following:
- Sorting and distribution of Correspondence
- Reception area
- Courier documents and parcels as and when requested
- Screening and routing of incoming and outgoing mail – hand delivered (courier)
- Assist with administrative duties as and when required
- Assist with filing and archiving
- Overseeing that all air conditioner and windows are closed in the boardrooms at the end of day
- Assist with other functions as per Managing Commissioner’s instruction
- Capturing referrals on the CCMA case management system.
Knowledge / Experience / Skills / Abilities
- Above average verbal communication and listening skills
- Ability to withstand pressure and provide above average services
- Must at all times be diplomatic and assertive
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
- Must be a good team player and achieve objectives as set out by the Managing Commissioner
- Must be meticulous in carrying out tasks/instructions etc
- Must be patient
- Knowledge of the Dispute Resolution Centre processes would be an advantage
- Knowledge of the Case Management System would be an advantage
Requirements
Qualifications:
- An appropriate grade 12 certificate and/ or equivalent academic qualification
- Customer orientated behavior essential (walk-inns, employees and employers, trade union officials and employers’ organisations as well as attorneys).
- Presentable and professional attitude
- Computer Literacy
- Proficient in at least 03 Official languages, including English and Afrikaans
- Prior experience in interpreting in Statutory Labour Dispute Resolution processes
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