Receive Cash
- Receive deposits and update on the applicable systems.
- Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepare Cash on the applicable system
- Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
- Prep workstation accurately for effective and efficient note counting.
Note Sorting
- Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
- Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance
Reconciliation of ACDP deposits.
- Perform a reconciliation of all notes rejected in order to validate the information
- Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
- Perform cash transfers to vaults
- Perform end of day balancing/ reconciliation of all cash received
- Handle all transactions including shortages and surpluses according to SOPs
Desktop deposit processing
- Check container/Bag for damage /tamper, report anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
- All deposits must be processed and balanced on the applicable system
- Perform end of day balancing/ reconciliation of all cash received
- All transactions, including shortages and surpluses must be handled according to SOPS
- Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
- Process bulk coin deposits in accordance with SBV’s policies and Procedures
- Sort and process teller coin transfers
Bank system Integrated deposit processing
- Validate all transactions linked to system integrations as per banks SLA
- Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
- Verify deposit account number to eliminate losses or misposts
- Escalate system downtime/delayed batches to team controller
Payroll and change
- Payroll / change transactions must be processed in accordance with SLA per customer
- Report all discrepancies to the Team Controller timeously
- Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
- Payroll entries to be processed within the banks SLA timeframes
- Maintain all equipment by reporting any defects on equipment to the Team Controller
- Obtain banks authorization prior to despatching as per SOP
Prepack/Treasury
- Assist with the accurate packing and unpacking of Bank and ATM Cash.
- Manage consumables in line with packing requirements.
- Confirm that the bag and Seal numbers are properly recorded.
Manage Equipment
- Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets
Minimum Requirements: Work Experience
- 6 months previous cashier/teller experience (Advantageous)
- Grade 12 with Maths Literacy
- Successfully completed SBV Cash Processor training
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