Introduction:
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Role Purpose
To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increased employment opportunities.
Requirements
- Grade 12 or an equivalent NQF4 qualification
- Aged between 18 and 35
- South African citizen by birth
- Unemployed
- Belonging to a previously disadvantaged group
- People living with disabilities are encouraged to apply
Duties & Responsibilities
- PROCESS Participate actively in classroom sessions and practical on the job training, aligning tasks with the requirements of the learnership program. Develop a deep
- of the companys products, policies, and procedures, crucial for successful on the job training activities.
- Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA. Maintain detailed logbooks for workbased learning, ensuring a thorough record of practical experiences.
- Successfully complete formative and summative assessments, achieving the required proficiency level.
- Demonstrate adeptness in utilising company systems and grasping operational processes, ensuring efficient workflow.
- CLIENT Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect.
- Adhere to service level agreements for clients and stakeholders, managing expectations effectively. Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality.
- Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards.
- Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery.
- Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
- Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.
- PEOPLE Building strong relationships and fostering positive expectations among colleagues.
- Continuously enhance expertise in industryspecific knowledge, applying it effectively in specialised areas. Positively influence and support change initiatives.
- Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team.
- Promote a workcentric mindset, emphasising productivity, service excellence, and quality management.
- Take ownership of career development, proactively driving personal and professional growth opportunities.
- Exhibiting the core organisational values consistently.
- FINANCE Identify solutions to enhance costeffectiveness and operational efficiency, driving financial prudence.
- Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution.
- Participate in risk identification processes, communicating recommendations effectively in relevant forums.
Competencies
- Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems, Interacting with
- People: Is lively and projects enthusiasm is talkative in making contact is focused on interacting and networking with people, Articulating
- Information: Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information,
- Thinking Positively: Is optimistic and positive recovers easily from setbacks and obstructions is jovial and projects cheerfulness,
- Embracing Change: Copes with change and variety tolerates uncertainty and ambiguity adapts to new challenges,
- Team Working: Works participatively with others is democratic and encourages team contributions collaboratively involves others in decisionmaking,
- Following Procedures: Conforms and adheres to rules closely follows instructions and procedures minimises risks by sticking to processes,
- Upholding Standards: Behaves ethically and justly is discreet and maintains confidentiality meets commitments by acting with integrity.
Closing Date: 8 August 2024
CLICK HERE TO APPLY