MIDVAAL MUNICIPALITY IS HIRING A CALL CENTRE AGENT

REQUIREMENTS:

• Grade 12.
• Call Centre Support/Contact Centre and/or Business Process Support.
• National Certificate (NQF Level 3) will be an added advantage.
• Fully Bi-Lingual (Afrikaans/English, and one local language viz.
• IsiZulu or Sesotho will be an added advantage.
• Computer Literate.

 

• Excellent communication, telephone etiquette and customer service skills. Passionate, motivated, and friendly individual.
• Attention to detail, office management and excellent administration skills. Knowledge of the Midvaal Local Municipality and municipal area will be a strong recommendation.
• 2-years relevant experience in call centre/customer service or similar pressurised environment dealing with complaints and inquiries, will be an added advantage.
• Candidates that apply should note that the post is a shift position, times of shifts are Day Shift: 06:00 to 14:00. Afternoon: 14:00 to 22:00.
• Applicants to note that first preference shall be given to qualifying candidates that reside within the jurisdiction of Midvaal Local Municipality.
• Applicants must be able to travel to and from Midvaal Local Municipality.

 

DUTIES:

• Provide a comprehensive call centre agent function related to receiving and dispatching calls, registering complaints and providing feedback to customers. Reach and exceed goals set by the municipality.
• Enhance customer service experience in a professional and polite manner. Ensure compliance with the municipality’s service charter and turn-around times on complaints.
• Perform any other related Ad Hoc tasks and duties as requested or required by management from time to time.

 

Qualifying applicants, residing within the jurisdiction of Midvaal Local Municipality, will be given first preference. In the absence of qualifying applicants from within the jurisdiction of Midvaal, applications from within the Sedibeng District shall be considered.

 

SALARY: Total package R 135 947.00 p.a. (exclusive of any benefits)

(Fixed Term Contract ending 30 September 2025)

PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY

PREFERENCE WILL BE GIVEN TO APPLICANTS THAT PROMOTE REPRESENTATIVENESS IN TERMS OF EMPLOYMENT EQUITY TARGETS

 

CLOSING DATE: 31 JULY 2024 AT 12:00

 

Sedibeng applicants will be given first preference.

Please note that the municipality does reimburse costs for traveling to and from the interview or any assessments related to the recruitment process for candidates traveling over 400km for job levels 1 to 4. Midvaal Local Municipality is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representativeness (race, gender, disability).  Incomplete/Unclear or Illegible CVs and applications without CV’s will be disqualified. Candidates whose appointment will promote representativeness will be given preference. Candidates must apply for this vacancy via the Midvaal Local Municipality website www.midvaal.gov.za. For any queries kindly contact Human Resources (016) 360-7435, 7432, 7569, 7557. All shortlisted candidates will be subjected to background screening checks (verification of qualifications, criminal record checks and security vetting). Candidates with foreign qualifications must submit a letter from SAQA stating the equivalence of the qualifications. Midvaal Local Municipality, values privacy in terms of the Protection of Personal Information Act (Act No.4 of 2013 (POPIA) which is effective from 1 July 2021, personal information will not be disclosed to any third party, unless otherwise prescribed in the Act, following due process(es). Due to the large number of applications we envisage to receive, applications will not be acknowledged.  If you do not receive any response within three (3) months, please accept that your application was unsuccessful.

 

NB:  THE COUNCIL RESERVES THE RIGHT NOT TO MAKE AN APPOINTMENT TO THE ABOVE POSITION/S.

CLICK HERE TO APPLY