Job Purpose: 12 Month fixed term position
The IOD admin assistant will play a crucial role in maintaining a smooth process with IOD clients and the relevant stakeholders. They will be responsible of IOD claim documents upload and building strong relationship with clients.
Key Performance Areas:
- Administrative
1.1. Documentation Retrieval and Management
1.1.1. Accuracy and Completeness: Ensure that 100% of retrieved documents are accurate and complete.
1.1.2. Timeliness: Retrieve required documents within 24 hours of the request.
1.2. Communication and Coordination
1.2.1. Internal Communication: Communicate effectively with internal teams, ensuring that 100% of relevant information is shared promptly.
1.2.2. External Communication: Maintain professional and clear communication with employers and doctors.
1.3. Reporting and Compliance
1.3.1. Compliance: Ensure 100% compliance with all regulatory and company policies related to IOD documentation and procedures.
- Efficiency and Productivity
2.1. Task Completion: Completes assigned tasks within the stipulated timeframes.
- Team Collaboration
3.1. Team Support: Provide timely support to team members, contributing to a collaborative work environment.
- Problem-Solving
4.1. Proactively identify and resolve issues related to documentation and employer queries.
4.2. Demonstrate strong analytical thinking in addressing complex queries and document retrieval challenges.
This is not an exhaustive list of all the functions and tasks of an IOD Admin Assistant, and all reasonable instructions should be adhered to.
Please apply on the company’s career portal
Job Requirements:
- Matric certificate or equivalent qualification
- Fluent in Xhosa, Afrikaans and English is a must.
- A minimum of 2 years’ experience in an admin role.
- PC literate – intermediate to advanced knowledge of Word and Excel
- Experience in IOD administration is advantageous.
- Deadline driven individual able to perform under high pressure
- Flexible to adapt to changes in daily routine on short notice
- Excellent telephonic & written communication skills as well as assertive but professional interpersonal skills
- Ability to reconcile complex account, process large volumes of outstanding and unpaid accounts
- Attention to detail
- Good mathematical & negotiation skills
- Assertive and tactful
- An organized methodical approach
Closing Date: 23/7/2024
Please note that as part of this application process you will be required to attach a copy of your CV (MS Word/PDF) as well as certified copies of your qualifications. Please ensure to attach your most updated versions of these documents as they will be used for shortlisting purposes.
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