PURPOSE OF THE JOB:
Responsible for verification and issuing of bank cards to customers.
JOB RESPONSIBILITIES:
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
- Collect and record all card stock received and ensure safekeeping of stock on hand.
- Issue card to customer upon verification and capture information on the front-end system as per SOP.
- Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
- Updating of statistics on number of cards issued and customers assisted.
- Attending to queries related to the lost cards, pin resets and or damaged cards.
- Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
- Report any system related issues to the Team Leader and/or contact centre to assist in resolution. Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
- Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
REQUIREMENTS:
- Grade 12 (NQF Level 4).
- Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits. Page | 2
- NQF6 Qualification, National Diploma or degree will be an added advantage.
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
SKILLS AND ATTRIBUTES:
- Listening skills;
- Ability to communicate in the most commonly used local language of the area;
- Interpersonal skills;
- Time management;
- Stress management;
- Basic financial skills;
- Honesty & Integrity;
- Customer orientated.
- Must be able to work under pressure.
- Flexibility;
- High attention to detail;
- Accuracy and mental alertness;
- Ability to work independently and in a team;
- Clean criminal record.
CLOSING DATE: 9 JULY 2024