Job Description:
This role is responsible for providing customer service to customers in OM branches, primarily in navigating the digital customer service platform during the Two-pot retirement fund withdrawal window period.
Duties and responsibilities:
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customer on digitally enabled device with their Two-pot retirement fund transaction:
- Providing reading information
- Self-service guidance
- Call centre details
- Submission process through customer’s device
Minimum Requirements:
• National Senior Certificate or Equivalent NQF 4
Competencies:
• Customer Centricity
• Tech savy
• Effective communication skills
• Multi-lingual
Closing Date: 12 June 2024