RECEPTIONIST
Reference Number: Receptionist/DRC Randburg Nov 2023
Work Level
Junior
Job Type
Permanent
Salary
11,000.00 – 12,155.50
EE Position
Yes
Location
JHB North
Description
Duties and Responsibilities
- Answer the telephone in a professional manner.
- Screen Calls and route calls accurately
- Take accurate messages and forward them timeously.
- Welcome visitors and redirect them to the appropriate person.
- Ensuring neat administration of the following:
Sorting and distribution of faxes
Reception area
- Courier documents and parcels as and when requested.
- Screening and routing of incoming and outgoing mail – hand delivered (courier)
- Assist with other functions as per manager’s instruction.
- Capture Dispute referral forms on CMS (Case Management System)
- Keep record of Labour Court Review Applications received.
- Assist parties in completion of Dispute referrals forms.
- Assist as Interpreter, for DRC cases, if and when necessary
- Assist case management officers as and when required.
Knowledge / Experience / Skills / Abilities
- Ability to withstand pressure and provide above average services.
- Must at all times be diplomatic and assertive.
- Ability to work independently and use initiative along with problem solving abilities.
- Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team.
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
- Basic knowledge of the Labour Relations Act and MIBCO Collective agreement, would be an advantage.
- Must be a good team player and achieve objectives as set out by the Managing Commissioner
- Must be meticulous in carrying out tasks/instructions etc.
- Must be patient and be able to work under pressure.
- Above average verbal communication and listening skills.
PEOPLE WITH DISABILITIES ARE ENCOURAGED TO APPLY.
THE COUNCIL’S EMPLOYMENT EQUITY TARGETS WILL BE APPLIED.
Requirements
Qualifications
- Matric (Grade 12) or equivalent qualifications
- Customer orientated behavior essential (callers, service providers, agents)
- Presentable and professional attitude
- Fluent in English
- Multilingual language would be advantageous.
- Computer Literacy essential.
CLICK HERE TO APPLY