OLD MUTUAL IS HIRING A TRAINEE CALL CENTRE AGENT

Job Summary:

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.  The incumbent is individually accountable for achieving results through their own efforts with support and coaching.

Duties and Responsibilities:

• Deals with client queries via telephone in adherence with Call Centre standards under supervision.
• Escalate complex queries to more senior agents.
• Takes inbound calls and shares relevant information with assistance and on the job coaching.
• Finalises calls at point of contact where possible.
• Learner to Moderate level of technical knowledge.
• Limited multi skilling across product and process relevant to the business area.

Requirements:

• Matric (Compulsory)
• Currently studying (Proof of Registration is required)
• Available to work the following working hours: 16h30 – 19h00 (Mon – Thurs); 15h30-19h00 (Fri) and 8h00 – 13h00 (Sat), or as required by the business.
• Available to work Hybrid Model

Skills:

• Call Center, Inbound Calls, Outbound Calls
• Education
• Matriculation Certificate (Matric) (Required)

Closing Date: 04 August 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.