Call Centre Agent Job Opportunity – Apply Now (Permanent Position)

If you are looking for a customer service or sales job, this is a great opportunity to apply for a Call Centre Agent position. This permanent role is ideal for candidates with experience in customer service, telesales, or call centre environments.

The position offers a chance to work in a fast-paced, target-driven environment where you will interact with customers daily, handle queries, and support sales operations.

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Job Overview

• Position: Call Centre Agent
• Department: Bakery Sales
• Job Type: Permanent
• Closing Date: 19 March 2026

This role focuses on handling inbound and outbound calls while building strong relationships with customers.

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About the Role

As a Call Centre Agent, your main responsibility will be to communicate with customers, resolve complaints, and generate sales through telephonic interactions.

You will work closely with customers from both formal and informal trade sectors, ensuring that their needs are met efficiently and professionally.

This role requires strong communication skills, attention to detail, and the ability to work under pressure.

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Key Responsibilities

Successful candidates will be responsible for:

• Answering inbound calls and responding to customer queries and complaints
• Making outbound calls to generate sales and promote products
• Following up on outstanding orders and confirming delivery times
• Processing customer orders accurately
• Conducting pricing checks and resolving order discrepancies
• Upselling products through telesales and promotional campaigns
• Maintaining accurate customer records and sales data
• Identifying and reporting merchandising or service issues
• Communicating with customers about delays or changes via phone or SMS
• Escalating issues such as price exceptions or on-hold orders to management

This role plays a key part in maintaining customer satisfaction and supporting business sales growth.

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Minimum Requirements

To qualify for this Call Centre Agent position, applicants must meet the following requirements:

• Matric (Grade 12)
• A relevant sales qualification will be an added advantage

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Experience Required

Candidates should have:

• 1–2 years of experience working with customers
• 1–2 years of experience using Microsoft Excel
• 1–2 years of experience in a call centre or telesales environment

Previous experience in handling high volumes of customer interactions will be beneficial.

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Skills and Competencies

The ideal candidate should demonstrate:

• Strong verbal and written communication skills
• Problem-solving ability
• Good numerical skills
• Teamwork and accountability
• Organisational and time management skills
• Proactive thinking and attention to detail
• Ability to work in a target-driven environment

Knowledge of call centre systems and processes will be an advantage.

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Working Conditions

This role requires candidates to work in a high-pressure environment with strict deadlines.

Applicants must be willing to:

• Work a 6-day week
• Work weekends and public holidays
• Handle high call volumes and demanding customer situations

Being adaptable and able to manage stress is essential for success in this role.

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Why Apply for This Job?

This Call Centre Agent position offers:

• Permanent employment
• Opportunity to gain valuable sales and customer service experience
• Exposure to a fast-paced and dynamic work environment
• Opportunities to improve communication and problem-solving skills

This role can also open doors to future opportunities in sales, customer service, and business operations.

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How to Apply

CLICK HERE TO APPLY

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Final Thoughts

The Call Centre Agent vacancy is a great opportunity for candidates with customer service or telesales experience who are looking for stable employment.

If you meet the requirements and are ready to work in a fast-paced environment, don’t miss this opportunity to grow your career and gain valuable experience.