NUTUN IS HIRING CUSTOMER SERVICE AGENTS AND COLLECTION AGENTS

Careers at Nutun

Step into an environment of innovation and purpose, where top talent excels. Our unwavering dedication to transforming communities through initiatives like One Agent One Child, combined with extensive learning and development opportunities, showcases our commitment to excellence. Innovation and passion drive our endeavors, shaping the landscape of business. Join our exceptional team and contribute to our impactful journey.

 

We are hiring for:
• Customer Care Agents
• Collections Professionals
• International Sales Agents

 

– Collections Agents

We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.  

 

Role Objectives: 

• Answering or making calls to clients to learn about and address their needs, complaints, outstanding debts or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilising software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Contacting debtors by telephone/digital platforms to enact and negotiate debt recovery.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Recording all communications, payment plans agreed to, and amounts paid on CRM.
• Initiating legal and repossession proceedings if debt recovery fails.

 

Required Qualifications: 

• Matric.
• Clear criminal & credit record

 

Required Experience: 

• Minimum of 1 years’ experience in Collections, Energy,
• Previous debt collection / energy experience will be advantageous.
• Strong Collections service experience.
• Ability to resolve conflict and diffuse tension.
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.

 

Role Knowledge and Skills Required: 

• Collections agents are customer-facing representatives of their agencies.
• Negotiation – working with customers to resolve their debts, whether through a payment plan or a lump-sum settlement amount, is a vital part of the collections agent’s role.
• Persuasion – in addition to negotiation skills, collections agents should be persuasive in explaining why it’s in a customer’s best interest to pay off a particular debt.
• Patience and diligence – often, collections agents need to be patient and diligent, especially when it comes to tracking down the individuals responsible for paying off a debt as customers may avoid calls from collections agents or quickly hang up.

 

Work Where Innovation Thrives

Our people and culture are our clients’ best assets. Our highly skilled, empathetic team are enabled by our technology to deliver the business impact our clients need. Our talented professionals enable us to provide customized and transformative BPO solutions.

Our dynamic team is the driving force behind our success. That’s why we believe in fostering a workplace where innovation, growth, and inclusion are at the core of everything we do.

Your global BPO partner
We’re a global BPO leader headquartered in South Africa. With decades of experience, we lead business into the future by leveraging our innovative, omnichannel solutions across the customer experience and credit lifecycle, from customer acquisition to debt collection and rehabilitation.

We drive economic impact in South Africa through award-winning programs in education, job creation, and skills development. We are a force of innovation that generates an impact for our clients, colleagues, communities, and country

Our people and culture are our clients’ best assets. Our highly skilled, empathetic team is enabled by our technology to deliver the business impact our clients need. Our talented professionals enable us to provide custom-made and transformative BPO solutions.

 

CLICK HERE TO APPLY

 

If you’re in Durban, visit our walk-in recruitment center and meet us in person!

Walk-ins in Durban are welcome Monday to Friday, 8:00am – 4:30pm
90 Bram Fischer Road, Durban CBD,
Nedbank Building, Nutun, or
1 Holwood Park, 5 Canegate Road,

Bring the following:

What to bring:
Updated CV
Certified ID Copy Bank Statement
Matric Certificate
SARS Letter