FLYSAFAIR IS HIRING CUSTOMER SERVICE AGENTS

 

 

Customer Service Agent (ticket sales) – FlySafair

 

Job Reference Number: c21

Department: Passenger Services

Business Unit:

Industry: Aviation

Job Type: Permanent

Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our Lanseria base. The successful applicant will report to the Supervisor: Customer Service.

 

 

Job Description

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Assist customers when there are flight disruptions and/or cancellations;

Handle and safeguard of confidential information;

Address any complaints in a professional and timeous manner;

Escalate any problematic issues to the Supervisor on duty;

Provide professional Customer service at all times.

 

 

Job Requirements

Grade 12 or equivalent;

Airport and ticket sales experience;

Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

Excellent understanding of delivering great customer service;

Excellent written and verbal command of the English language including proper phone etiquette;

Conflict resolution skills.

Personal Attributes: 

Punctual;

High degree of patience and assertiveness;

Trustworthy, professional and reliable, including dealing with confidential information;

Immaculate time keeping;

The ability to work well under pressure;

Practice good time management;

Customer focused and service orientated;

 

 

Application Guideline:

Email applications will not be accepted;

Preference will be given to members of under-represented designated groups;

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;

To appoint the selected candidates based on its operational requirements.

 

 

CLICK HERE TO APPLY