Job Details
Division
CB Division
Minimum experience
Associate
Company primary industry
FMCG
Job functional area
Other
Job Description
Dis-Chem Pharmacy store has an opportunity available for a Retail Store Assistant to join the team in various locations. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.
Minimum Requirements
Essential:
Grade 12 / Matric
Basic computer skills (Word, Excel and Outlook). SAP.
Retail experience
Job Specification…
Manage and report all customer complements and complaints to management.
Establish a professional relationship with customers.
Ensure all customer stock queries are dealt with and resolved.
Maintain effective external communication with customers when they require feedback.
Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
Adhere to the customer turnover per hour rate as per company benchmark.
Manage the shorts and overs at the point of sale, including the floats.
Manage refund and return transactions.
Ensure that back shopping and returned goods are handled correctly.
Verify and review deliveries and invoices for total accuracy.
Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
Manage and control high risk stock
Prepare the run reconciliation on a daily basis.
Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
Maintain effective liaison between relevant parties.
Maintain effective document control including but not limited to float, petty cash, cash on hand.
Competencies
Essential:
Retail administration and operational knowledge
Team player, good customer relations
Leadership and management skills
Trustworthy and honesty
Ability to work under pressure
Deadline driven
Special conditions of employment:
South African citizen
MIE, clear criminal and credit
Driver’s license and/or own reliable transport
Remuneration and benefits:
Market related salary
Medical aid
Provident fund
Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
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