RESTAURANT MANAGER
Job Description
Be more than just a manager!
Do you have fire in your belly and purpose in your heart?
Do you pour all that you are into all that you do…. and have a little fun on the way?
If so, the position will require you to safeguard the financial success of the restaurant by ensuring customer satisfaction and profitability in accordance with Nando’s Brand and operating standards. It will require you to manage a team of people, ensure quality of products served and service given as well as ensuring all brand regulations are met and exceeded.
Minimum Requirements
- Matric, 3-5 years restaurant management experience,
- Driver’s License,
- Experience in Microsoft Office,
- Attention to detail and accuracy Ability to manage a group of people within a restaurant and kitchen.
- Excellent communication skills Knowledge of restaurant operations including people, product and customer processes
- Communication skills – both written and verbal Financial and business acumen Coaching and mentoring skills
Duties and Responsibilities
People Management:
- Conducts regular one-on-one’s with employees, providing coaching, mentorship and guidance where appropriate. Implements corrective action, performance management or disciplinary processes for performance or disciplinary issues. Conducts performance reviews for Assistant and Junior Restaurant Managers (Patraos), including the development of their personal development plan.
- Prepares for and initiates disciplinary hearings where appropriate. Monitors behaviour in the restaurant to ensure that any form of abuse of is reported, addressed and followed up.
- Informs on and actions Department of Labour inspections and audits (including the HRBP).
- Creates a restaurant environment that fosters learning and development. Completes, submits and monitors payroll information in accordance with Nando’s policies and procedures.
Operational Management:
- Manages restaurant activity to ensure excellent customer service and efficient operations.
- Monitors compliance to Nando’s brand and operational standards, operating requirements.
- Works with the Assistant Manager to resolve Escudo, Qpro and SOP queries. Addresses and rectifies identified breaches and operational directives.
- Conducts a weekly and period close GP count and calculation. Performs shift management duties for the casa as required. Conducts a weekly management meeting, reviewing and updating minutes and allocating tasks for the week ahead.
- Identifies and executes plans to improve the business following quarterly meeting with the Area Manager.
- Works with the Area Manager and Regional Facilities Manager to implement planned maintenance and minor capital projects.
- Works with the Loss Prevention Officer to identify and implement risk management and prevention controls. Financial Management
- Provides input into the development of the restaurant budget, reviewing continuously, setting targets and managing adherence to established parameters.
- Maintains sound financial control of the restaurant in accordance to set financial parameters.
- Facilitates business growth by analysing income statements and monitoring business performance indicators on a regular basis.
Manages income and expenditure to ensure the required return on sales/ conversion. Reviews and signs off on external delivery company invoices on a weekly basis.
- Reviews, investigates and resolves weekly cash shortage reports from Finance department.
- Reviews all accounts for accuracy on a monthly basis.
Marketing Management:
- Reviews the Brand touch point check on a quarterly basis and implements corrective action.
- Plans and executes quarterly CSI and community initiatives.
- Seeks opportunities to increase sales and to market and promote the casa.
- Builds relationships within the local community to drive large scale product orders (government, corporate, schools).
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
ASSISTANT RESTAURANT MANAGER
Job Description
Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do…. and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando’s family.
Minimum Requirements
- Matric
- At least 2-3 years restaurant management experience
- Experience in Microsoft office
- Attention to detail and accuracy
- Ability to manage a group of people
- Excellent communication skills
- Excellent knowledge of restaurant operations
Preferred:
Applicants who have more than 3 years restaurant management experience
Preferred:
Applicants who are in possession of a valid driver’s license and their own vehicle.
Duties and Responsibilities
Financial Management
- To ensure correct and effective financial administration according to Nando’s policies & procedures daily.
- To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
- To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
- To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).
Operational Management
- To ensure efficient stock control management for the restaurant daily.
- To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
- To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
- To communicate and ensure compliance with the Nando’s operational standards and operating requirements.
People Management
- To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
- To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
- To complete and check the attendance register.
- To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
- To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
- To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.
Marketing Management
- To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
- To respond to customer complaints by Nando’s policies and procedures.
- To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report.
- To assist with the execution of the local marketing plan to promote sales and increase the customer base.
- To fulfil the responsibilities of the Restaurant Manager in his/her absence.
Closing Date: 28 August 2025
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
JUNIOR RESTAURANT MANAGER
Job Description
Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do…. and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando’s family.
Minimum Requirements
- Matric
- At least 2-3 years restaurant management experience
- Experience in Microsoft office
- Attention to detail and accuracy
- Ability to manage a group of people
- Excellent communication skills
- Excellent knowledge of restaurant operations
Preferred:
Applicants who have more than 3 years restaurant management experience
Preferred:
Applicants who are in possession of a valid driver’s license and their own vehicle.
Duties and Responsibilities
Financial Management
- To ensure correct and effective financial administration according to Nando’s policies & procedures daily.
- To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
- To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
- To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).
Operational Management
- To ensure efficient stock control management for the restaurant daily.
- To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
- To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
- To communicate and ensure compliance with the Nando’s operational standards and operating requirements.
People Management
- To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
- To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
- To complete and check the attendance register.
- To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
- To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
- To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.
Marketing Management
- To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
- To respond to customer complaints by Nando’s policies and procedures.
- To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report.
- To assist with the execution of the local marketing plan to promote sales and increase the customer base.
- To fulfil the responsibilities of the Restaurant Manager in his/her absence.
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
Closing Date: 27 August 2025
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