CITY OF TSHWANE IS HIRING CALL CENTRE AGENTS (X8 POSTS)

Title: CALL CENTRE AGENT (8 POSTS)

Reference Code: CRMD032-2025 (E)

This Position Seeks to Attract : All categories

Job Level: T10 Scale: R335 844,00 – R466 452,00 per annum

Job Purpose

To handle face-to-face, telephonic and email interactions and correspondence in general with customers on all City of Tshwane services Application
Requirements: Grade 12 At least two years’ relevant experience in customer care and call centre experience with experience in call centre technological systems
Relevant experience and knowledge of the City of Tshwane, its operations, billing processes and Batho Pele principles
Must undergo criminal record check and such a person shall allow his or her fingerprints to be taken by TMPD at own cost
Computer literacy (extensive knowledge of Excel, Word and Outlook)
Knowledge of SAP CIC and CRM will be an added advantage
Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

Personal Attributes/ Competencies:

Multilingualism; excellent verbal and written communication skills; ability to work under pressure, ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; patience and ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability.

Primary Functions:

Identify and meet customers’ needs by analysing, processing and coordinating information on the service interruption process through requests or complaints from customers
Locate customers’ details on the system to resolve issues efficiently in order to provide a service of consistent quality standard
Manage and maintain relationships with customers and colleagues
Manage and resolve a variety of customer queries and complaints (participate in and initiate continuous improvement and corrective actions)
Capture and record customer requests and information (provide related information and process general customer requests) Meet and adhere to performance standards

Position ID(s) : S70011488; S70011566; S70011539; S70011471; S70011465; S70011374; S70011568; S70011585

Estimated Remuneration Package: R459 401,00 – R625 640,00 per annum

Closing Date: 11.03.2025

Enquiries: J Ramalepe (012 358 9006) or B Tau (012 358 8857)

CLICK HERE TO APPLY

Career Desk