CITY OF TSHWANE IS HIRING CALL CENTRE AGENTS (X8 POSTS)

Title: CALL CENTRE AGENT (8 POSTS)

Reference Code: CRMD032-2025 (E)

This Position Seeks to Attract : All categories

Job Level: T10 Scale: R335 844,00 – R466 452,00 per annum

 

Job Purpose

• To handle face-to-face, telephonic and email interactions and correspondence in general with customers on all City of Tshwane services Application
• Requirements: Grade 12 At least two years’ relevant experience in customer care and call centre experience with experience in call centre technological systems
• Relevant experience and knowledge of the City of Tshwane, its operations, billing processes and Batho Pele principles
• Must undergo criminal record check and such a person shall allow his or her fingerprints to be taken by TMPD at own cost
• Computer literacy (extensive knowledge of Excel, Word and Outlook)
• Knowledge of SAP CIC and CRM will be an added advantage
• Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

 

Personal Attributes/ Competencies:

Multilingualism; excellent verbal and written communication skills; ability to work under pressure, ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; patience and ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability.

 

Primary Functions:

• Identify and meet customers’ needs by analysing, processing and coordinating information on the service interruption process through requests or complaints from customers
• Locate customers’ details on the system to resolve issues efficiently in order to provide a service of consistent quality standard
• Manage and maintain relationships with customers and colleagues
• Manage and resolve a variety of customer queries and complaints (participate in and initiate continuous improvement and corrective actions)
• Capture and record customer requests and information (provide related information and process general customer requests) Meet and adhere to performance standards

 

Position ID(s) : S70011488; S70011566; S70011539; S70011471; S70011465; S70011374; S70011568; S70011585

 

Estimated Remuneration Package: R459 401,00 – R625 640,00 per annum

 

Closing Date: 11.03.2025

 

Enquiries: J Ramalepe (012 358 9006) or B Tau (012 358 8857)

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