• Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi channel claims handling end to end.
• Maximise Contact Centre sales by upselling and converting leads to sales in line with the PG Glass Strategy.
• Manage and resolve customer complaints by conducting a root cause analysis and implementing preventative measures so as to avoid reoccurrence.
• Ensure compliance to admin Standard Operating Procedures by timeously submitting required reports, managing and updating information on Customer Relationship Management System and researching required information.
• Maintain  established and professional networks with key stakeholders so as to ensure business continuity.

• Grade 12

• Computer literacy (MS Suite)

• Business Communication Skills (written and verbal)

• Customer Service Principles

• Sales Principles

Skills

• Attention to detail

• Listening Skills

• Problem Solving Skills

• Planning and Organising

• Adaptability/Flexibility

• Team Work

• Resillience

• Telephony System

• 1-3 Years Contact Centre Experience

• 1-3 Years Contact Centre Experience