FLYSAFAIR IS HIRING A CUSTOMER SERVICE AGENT

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Cape Town International Airport. The successful application will report to the Airport Manager

RESPONSIBILITIES:

Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
Manage flight delays and or cancellations;
Handle and safeguard of confidential information.

REQUIREMENTS:

Grade 12;
Airport experience and ticket sales within an aviation concern;
Excellent written and verbal command of the English language including proper phone etiquette;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
No criminal or credit record;
Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
Own transport would be an advantage.

PERSONAL ATTRIBUTES:

Punctual;
Excellent understanding of delivering great customer service;
High degree of patience and assertiveness;
Conflict resolution skills;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal hours including additional shifts,
Remains focused in order to handle objections;
Customer focused and service orientated.

APPLICATION GUIDELINE:

Suitable qualified candidates are invited to complete the prescribed form, available on this link: APPLY HERE
No external email applications will be accepted.
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right
- Not to proceed with this vacancy
- To appoint the selected candidates based on it’s operational requirements.
Reference number – JHB000767