Job Opportunities

CAPITEC BANK IS HIRING CLIENT CARE AGENTS WITH GRADE 12

 


Capitec Bank is Hiring Client Care Agents

Company: Capitec Bank Ltd

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, pleaseclick here!

2.  Once you have completed the above finalize your application by clicking apply below

 


 

Purpose Statement

  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

 


Experience

Minimum:

  • 1 – 2 years inbound contact centre
  • Customer service experience

 


Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

 


Qualifications (Ideal or Preferred)

  • n/a

 


Knowledge

Minimum:

  • Call centre processes and procedures
  • Customer care and service protocol

 


Skills

  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail

 


Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

 


Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.


CLICK HERE TO APPLY


Career Desk

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Career Desk
3 years ago

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