Hollywoodbets has exciting opportunities for x20 Customer Service Consultants (Helpline) to be based at our Umhlanga office in Durban. This position is responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.
Minimum Requirements:
- Willingness to do shift and weekend work.
- A minimum of 6 months customer service experience.
Responsibilities:
- Deliver a world class customer experience to Hollywoodbets customers
- Team members log on at least 10 minutes prior to the startup of a shift.
- Knowledgeable on betting information
- Authenticates the account holder and provides up to date bet information to account holders.
- Answer any customer questions regarding possible problems with their accounts.
- Markets the brand, builds and establishes rapport with the customer.
- Meet daily/weekly/monthly KPI targets.
- Maintain an acceptable standard of quality assurance scores for personal portfolio
- Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolution and feedback.
- Comply with company and department policies, procedures and standard operating procedures, not limited to the Values and Culture of Hollywoodbets
- Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
- Any other ad hoc duties that might be required.
Skills and Competencies:
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Excellent communication and interpersonal skills.
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Demonstrates exceptional attention to detail.
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problem-solving skills.
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Demonstrate ability to trouble shoot
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Email etiquette
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A professional phone presence
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Strong working knowledge of computer software, including Microsoft office.
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Good data entry and typing skills.